With the Employee Net Promoter Score one is able to calculate the probability of an employee recommending your organisation as a satisfactory place to work.
Would you like to find out if your employees are satisfied working for your organisation? Want to know if they are interested in recommending the place to friends and family? It is now possible thanks to the wonders of technology, with a Employee Promoter Score (eNPS), an indicator that allows you to to measure the loyalty that your employee feels towards their team and organisation.
With the online calculator that we made you’ll be able to measure the probability that your employees recommend their acquaintances to work for your company on a scale of 0 to 10. Essentially, the Employee Net Promoter Score (eNPS) is an indicator calculated on the basis of answers to the following question :
On a scale of 1 to 10, what is the probability that you would recommend a to a friend or relative to work at this company?
What is the eNPS and how do you calculate it?
The Employee Net Promoter Score (eNPS) is a sort of survey of an employee’s satisfaction, loyalty and compromise towards the company, that is based on the formulation of the question “What is the probability that you would recommend working here to a friend or acquaintance?” accompanied by a numeric scale from 0 to 10.
Once you have obtained the responses to the survey, the eNPS is easy to calculate. Firstly, classify the employees in 3 different categories :
- Promoters : employees that respond between 9 and 10
- Passives : employees that respond from 7 to 8
- Detractors : employees that respond from 0 to 6
After which, the eNPS is calculated as a percentage of promoters minus the percentage of detractors. In other terms, you apply the following formula :
eNPS = % of promoters – % of detractors
That is to say : (Promoters / n) – (Detractors / n)
where
n : is the number of employees that responded to the survey (Promoters + Neutrals + Detractors)
How to interpret the results from an eNPS survey
The results of applying the formula we used above can vary from -100% to +100%. As such, the central value is zero. An eNPS higher than zero is a favourable score and an eNPS score lower than zero is an unfavourable score. A positive eNPS score is around 30 and 60 per cent.
How to use the online Employee Net Promoter Score (eNPS)
With this eNPS simulator you will be able to calculate the rate of recommendation of your employees as long as you have the total amount of Promoters, Neutrals and Detractors that have evaluated your company. It works in a similar way to the NPS calculator.
You just have to insert the amount of people that have replied in each box and press the b
Why is it important to measure the eNPS?
The eNPS allows you to know first hand the satisfaction rate of your employees in your company. This way you can reduce the employee turnover : the higher the eNPS, the less likely you are to have high employee turnover with workers ready to leave the organisation.
Some of the advantages of calculating the eNPS include :
- Its function as an easy way to obtain employee satisfaction rates, and to able to measure and analyze them.
- It is an easy metric to understand and interpret, because it does not require you to have a background knowledge of marketing or Human Resources to decipher it
- It is a simple survey to send out to employees, as you just have to send it out through a mail service and obtain the results through whichever medium you like (computer, tablet, smartphone)
- Measuring the eNPS regularly means being able to obtain an even more trustworthy indicator of loyalty and satisfaction towards the company, and take the decisions that reduce this indicator if required
How to improve the eNPS?
In the eNPS scale, we can consider 0 to 50 as a “Good” score; 50 to 70 as a “Very Good” score; 70 to 100 as an “Excellent” score. If a result is less than 0, you will have to investigate the causes of such a result. Address them through some of our tips below.
Finally, to increase the productivity of the employees and improve their experience in a company, you can employ the following strategies designed to do so :
- Schedule one-on-one meetings in a periodic manner to get to know first hand what the situation is at the heart of the company; if they are at ease in the company or if there are any doubts to be addressed.
- Provide instantaneous and precise information on new products and services, clients and events; or whichever information that may be of interest to the employees.
- Generate a working environment that is comfortable and secure so that the employee feels safe in their office.
- Give positive feedback and recognize achievements, which will definitely improve their satisfaction.
